30-Minute Pick-up Window
Passengers need to be ready for the bus at the designated pick-up time given by the dispatcher. The bus will pick up riders up to 15 minutes before the pick-up time and up to 15 minutes after the designated pick-up time. For example, if the pick-up time is 1:00 p.m., the bus will be scheduled to arrive between 12:45 p.m. and 1:15 p.m. This 30-minute “window” allows for delays in traffic and other pick-ups and drop-offs.

Bus Wait Time
It is important to be ready for the bus at the beginning of the 30-minute window. When the bus arrives during the 30-minute window, the driver will wait three minutes. After waiting three minutes, the driver will call dispatch and then leave to continue the route. Dispatch will then document the passenger as a no-show.

No Show Policy
A “no-show” is ...
Not being at the designated pick-up point during the 30-minute window.
Not riding after the bus shows up for a pick-up within the 30-minute window.
Not canceling a scheduled pick-up time.
Failure to board the bus within three minutes of the arrival of the bus with in the 30-minute window.
Passengers who no-show on the outgoing portion of the trip will have the return trip as well as any other portions of that trip automatically canceled. The passenger must call in to dispatch if the return ride is still needed.

No-Show Appeals Process
Passengers who accumulate two documented no-shows within a 30-day period will receive a warning letter from the KAT office. The letter will allow passengers an opportunity to appeal any of the no-shows listed to the KAT Appeals Committee. Riders may appeal any no-show by writing a letter providing all pertinent information regarding the disputed no-show(s) within five working days to:


Kandiyohi Area Transit
P.O. Box 186
1320 22nd Street SW
Willmar, MN 56201


With in five working days of the Kandiyohi Area Transit’s receipt of their written appeal, passengers will receive a written notice from the KAT Appeals Committee of the results.
Passengers will be suspended from Kandiyohi Area Transit service if they accumulate a third no-show within 30 days of the receipt of the warning letter, if there is not an appeal in process or the appeal has been denied. The suspension will be effective 30 days from the date of the suspension notification.

Seat Belt Policy
Kandiyohi Area Transit encourages all passengers to wear the seat belts provided on the bus. Minnesota State law requires that all children under four years of age or weighing less than 40 pounds ride in child safety seats. Some of KAT’s buses are equipped with child safety seats. Please call the KAT office for availability. Adults accompanying children weighing less than 20 pounds are encouraged to provide their own safety seat. Passengers using a wheelchair are encouraged to use the provided shoulder and lap belts.

Fare Collection Procedure
All passengers must provide a fare. This may be in the form of a KAT token, punch pass, cash or Senior Transportation envelope. DRIVERS NEVER CARRY CHANGE! All fares will be deposited into the farebox. KAT personnel will exchange fareboxes.

Passenger Guidelines

  • RESPECT THE DRIVER, FELLOW PASSENGERS AND BUS.
  • NO FIGHTING, HARASSMENT, INTIMIDATION OR HORSEPLAY.
  • NO EATING, DRINKING, USE OF TOBACCO OR DRUGS.
  • NO WEAPONS OR GANG ACTIVITY ON THE BUS.
  • NO PORTABLE TAPE PLAYERS OR RADIOS PLAYED ON THE BUS UNLESS USING HEADPHONES.
  • RESPECT THE REQUIREMENTS OF THOSE WITH SPECIAL NEEDS.
  • EXACT AMOUNT OF CHANGE OR TOKEN VALUE IS REQUIRED
  • DRIVERS DO NOT CARRY CHANGE AND WILL ACCEPT WHATEVER BILL IS GIVEN AS DONATION TO KAT. CHECKS WILL NOT BE ACCEPTED.
  • RIDERS MUST BE READY TO BOARD THE BUS WHEN IT STOPS.
  • RIDER MUST STAY IN THEIR SEAT UNTIL THE BUS COMES TO A COMPLETE STOP.
  • PASSENGERS ARE ENCOURAGED TO WEAR SEAT BELTS. ALL PASSENGERS WHO SIT IN THE FRONT SEATS OF THE BUSES MUST WEAR SEAT BELT OR HAVE THE OPTION OF MOVING TO ANOTHER SEAT ON THE BUS.
  • PASSENGERS ARE TO BE RESPECTFUL OF OTHERS AND DRIVER WHEN WEARING ANY TYPE OF PERFUME OR SCENTED PRODUCTS.
  • KAT ALLOWS PASSENGERS TO CARRY UP TO 4 BAGS OR PARCELS ON THE BUS. PLEASE AVOID BLOCKING THE AISLE.
  • BIKES AND OTHER LARGE ITEMS ARE NOT ALLOWED ON THE BUS.
  • NO AUTOMOBILE BATTERIES, FLAMMABLE LIQUIDS, OR HAZARDOUS MATERIALS AREA ALLOWED ON THE BUS.


Please feel free to contact Tiffany at (320) 214-7433 if you have any further questions.